Contact Us
Contact Us
We’re here to help. Whether you have a question about sizing, need assistance with an order, or just want to give feedback, we read every message and respond within 24 hours. We don’t use automated responses or chatbots. You’ll get a real person who knows our products and can actually help.
How to reach us
For the fastest response, use the form below. If your question is about an existing order, please include your order number so we can assist you more efficiently. For general inquiries, returns, or product questions, just let us know what you need.
You can also email us directly. We monitor our inbox throughout the day and aim to get back to you within one business day, often sooner. If you haven’t heard back within 48 hours, please check your spam folder or reach out again.
What we can help with
- Order status and tracking
- Return or exchange requests
- Size and fit guidance
- Product care and material questions
- Shipping and delivery issues
- Billing or payment questions
If you’re contacting us about a return, please have your order number handy. You can also start the return process through your account on our order tracking page. For anything else, just send us a note and we’ll take it from there.
Response times
Our support team is available Monday through Friday, 9 AM to 6 PM EST. We respond to most inquiries within 24 hours, often quicker. For urgent issues, please mention that in your message and we’ll prioritize it. We do not offer phone support at this time, but we’re happy to schedule a call if needed.
Before you contact us
Many common questions are answered in our shipping policy, return policy, and privacy policy. We recommend checking those pages first, as they often contain the information you’re looking for. If you still need help, we’re just an email away.
When you reach out, please include as much detail as possible. For sizing questions, let us know which style and size you’re considering, and we’ll give you honest feedback based on our fit tests. For order issues, include your order number and a brief description of the problem. The more we know, the faster we can resolve it.
Contact information
Our email address is listed on this page for direct inquiries. For returns, please use the return portal or email us with your order number and the items you wish to return. We’ll send you a prepaid label and instructions.
We also value feedback about our products. If you have suggestions, concerns, or just want to tell us what worked well, we appreciate hearing it. That’s how we improve our fabrics, fits, and overall quality.
We don’t outsource our support. We’re the same team that designs and tests the clothing, so we actually know what we’re talking about. That’s something we take seriously.
If you need to review our policies before reaching out, here are quick links to our shipping policy, return policy, privacy policy, and terms and conditions. You can also track your order directly. For everything else, just send us a message.